Privacy Policy

A legal disclaimer

Who we are
We are Tasman Tides and we use this website to take enquiries and bookings for our house accommodation in Australia. We also use Wix to host our site and run our booking system.

What we collect
When you use our site or stay with us, we collect basic details such as your name, contact details, booking dates, number of guests, and any special requests you choose to share.
If you pay online, your payment is processed by our payment provider; we do not see or store your full card number. We also get some technical information like your IP address and which pages you visit so the site works properly and we can improve it.

How we use your information
We use your information to:

manage your booking and your stay
contact you about your enquiry or reservation
process payments and handle refunds
improve our website and services
meet our legal and tax obligations
We may occasionally send you information about our accommodation or special offers, and you can ask us to stop at any time.

Who we share it with
We share your information only with:

service providers who help us run the website, bookings and payments (including Wix)
our professional advisers (for example, accountants)
government agencies or regulators if the law requires it
We do not sell your personal information.

Where your information is stored
Your information may be stored in Australia or overseas, because providers like Wix may use servers outside Australia. We choose reputable providers and take reasonable steps to protect your information.

Cookies
Our site uses cookies so it can remember your selections, stay secure, and help us understand how people use the site. You can control cookies in your browser settings, but some cookies are needed for the site and booking system to work.

Your choices and rights
You can contact us at any time to:

ask what personal information we hold about you
ask us to correct it if it is wrong or out of date
ask questions or make a complaint about how we handle your information

Email: stay@tasmantides.com.au
Postal address: 62B Alligator Creek Road, Alligator Creek QLD

If you are not happy with how we handle a privacy complaint, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further help.